Return and Refund Policy

Customer satisfaction is at the heart of Aplus Flowers. We ensure every bouquet meets our high-quality standards, but in rare cases where issues arise, our return and refund policy outlines your rights.

1. Eligible Returns

Returns are accepted for:

• Flowers damaged during transit.
• Incorrect orders, such as wrong bouquet or arrangement.

Contact us within 24 hours of delivery with photos of the item for eligibility.

2. Non-Refundable Items

• Customized flower arrangements.
• Flowers not stored according to care instructions.

3. Refund Process

Refunds will be processed back to the original payment method within 7 business days upon approval. For questions, email us at customerservices@aplusflowers.shop.